Cancellation and Refunds Policy

Our products are digital guides (PDF/ebook plus, where stated, source-code repository access). There is no physical item and no shipping. Once you complete payment, delivery happens automatically by email, usually within a few minutes. Because of this, standard “change of mind” returns that apply to physical goods do not apply here in the same way.

If you change your mind after paying but before you have received or opened the delivery email, contact us immediately at hello@buildschoolhq.com. If we have not yet sent the download link, we will cancel the order and refund you in full. Because delivery is usually near-instant, this window is short.

We stand behind the guide. If you follow a step in “Build your first AI agent in a weekend” and it does not work as written, email hello@buildschoolhq.com with:

• which step you followed,
• what you expected to happen,
• what actually happened (an error message or a screenshot helps).

We will do one of the following, our choice, at no extra cost to you:

• fix the guide and send you the corrected version,
• give you direct help by email until the step works for you,
• if we cannot get the step working within a reasonable time, refund your purchase in full.

This guarantee covers the guide’s instructions not working. It does not cover problems caused by a third-party service you use while following the guide, such as an AI provider’s own outages, pricing, or API changes, though we will still try to help you work around them.

Outside of Section 2 and Section 3, we do not offer refunds simply because you decided not to use the guide, did not have time to complete it, or found the content was not what you expected after already reading through it. This is standard for instantly delivered digital content, where the material cannot be “returned” once accessed. If you are unsure whether the guide is right for you, check the product page description carefully before buying, or email us with questions first.

We will always consider a request in good faith. If something about your situation is not covered above, email us and explain it.

Approved refunds are issued to the original payment method through Razorpay. Refund processing time depends on your bank or payment method and is typically a few business days after we approve the refund, though this is set by Razorpay and your bank, not by us.

Email hello@buildschoolhq.com with your order confirmation and the reason for your request. We aim to respond within 3 business days.

We may update this policy from time to time. The version posted here at the time of your purchase applies to that purchase.

Questions about this policy can be sent to hello@buildschoolhq.com.